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REFUND POLICY

A legal disclaimer

Refund & Returns Policy – Creator Not Consumers, LLC

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Effective Date: 11/01/2025

 

Creator Not Consumers, LLC (“we,” “us,” or “our”) is committed to delivering high-quality aromatherapy products that meet your expectations. This Refund & Returns Policy explains your rights and our processes for returning, exchanging, or receiving refunds for products purchased directly from our website.

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1. Full Refund Window

You may request a full refund within 7 days of purchase for any product bought directly from our website. To initiate a refund, contact us at hello@creatornotconsumers.com. Approved refunds will be issued to the original payment method within 5–7 business days.

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2. Conditions for Refunds

  • Products must be returned in their original packaging and condition, unless defective or damaged.

  • Personalized or custom products are non-refundable, except in cases of defect, damage, or fulfillment error by Creator Not Consumers, LLC.

  • We reserve the right to deny refunds if products are returned in an unsellable condition due to misuse.

 

3. Exchanges

  • Exchanges are available for products of equal value within 7 days of purchase.

  • To exchange a product, contact us at hello@creatornotconsumers.com for return instructions.

 

4. Defective or Damaged Items

  • If your order arrives defective or damaged, please notify us immediately.

  • We will provide a replacement or full refund, including shipping costs, at our discretion.

  • Provide photos of the damaged or defective product to expedite the process.

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5. Shipping & Return Costs

  • Customers are responsible for return shipping unless the product is defective, damaged, or a fulfillment error has occurred.

  • We recommend using a trackable shipping method to ensure returns are received.

 

6. How to Initiate a Return or Refund

  1. Contact us at hello@creatornotconsumers.com within the applicable refund window.

  2. Provide your order number, product details, and reason for return.

  3. Follow our return instructions for secure shipping.

  4. Once we receive and inspect the returned product, your refund or exchange will be processed.

 

8. Important Notes

  • Refunds do not include third-party shipping fees paid at the time of purchase unless required by law.

  • All returns and refunds are subject to inspection and verification.

  • Creator Not Consumers, LLC reserves the right to modify this policy at any time. Any changes will be posted on this page with an updated effective date.

 

Customer Support Contact:
Email: hello@creatornotconsumers.com
Hours: 7:00 AM – 7:00 PM EST

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

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